Refund policy

Orders:

New customers placing first time orders over $325 USD worth of product will need to undergo additional verification and have their signature confirmed upon delivery. Should you have any special requests related to this policy, please don't hesitate to contact our customer service team.

Returns:

GreatLakesPeptides.com upholds a stringent no-return policy, given the specialized nature of our products. All sales are considered final once completed.

However, in certain exceptional circumstances, GreatLakesPeptides.com may, at its discretion, permit returns or exchanges. It's important to note, though, that once an order is processed or dispatched, it becomes ineligible for cancellation, alteration, or return. To protect our valued customers, we meticulously document all transactions and shipments prior to dispatch. In the rare event that a product arrives damaged, we are willing to consider returns. If you encounter a damaged or defective item, please contact us within 24 hours of receiving it to discuss possible solutions.

 Following this period, GreatLakesPeptides.com is no longer obligated to provide refunds or exchanges. Returns that are accepted will be refunded after deducting the shipping costs and a 25% restocking fee. In the event of lost shipments, should the carrier fail to deliver and the delivery confirmation indicates non-delivery, we will resend the order at no additional charge to the customer. Conversely, if the customer reports the shipment as lost but the delivery confirmation indicates "delivered," our obligation is considered fulfilled, and you will not be eligible for a no-cost reshipment.

Chargebacks:

Chargebacks are seen as significant violations and possible scams against our business. A change in opinion about a product does not excuse a chargeback. Customers who file chargebacks will be prevented from making future purchases. We encourage customers to reach out to us to address any issues with a product before thinking about filing a chargeback. If a chargeback is not communicated, it could result in legal actions to recover the funds that were charged back. When a chargeback is filed, we will supply detailed proof to the financial institution or credit card company to verify the transaction's validity and the customer's permission to make the purchase. If we win a chargeback case, we have the authority to bill the customer for any expenses related to the transaction. We advise customers to contact our customer support for any problems before considering a chargeback. Our team is dedicated to solving problems and making sure customers are happy.